Cutwave
Sign inGet started free

Terms & Conditions

Last updated: May 17, 2026

1. Who we are

These Terms & Conditions ("Terms") govern your use of Cutwave, including the Cutwave Captions tool and CleanCut AI watermark and object removal tool (together, the "Service"). The Service is operated by Westros Digital Retail AB, org. nr 559499-1035, Slakterigatan 10, 721 32 Västerås, Sweden ("Westros", "we", "us", "our"). By using the Service you are entering into a contract with Westros Digital Retail AB.

2. Acceptance

By creating an account, purchasing a plan, or otherwise using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you confirm that you have authority to bind that organization. If you are an individual, you confirm that you are of legal age in your country of residence.

3. The Service

Cutwave provides AI-assisted video tooling, including automatic captions, transcription, translation, watermark/object removal, and related editing features. We may add, change, or remove features over time. We do not guarantee that the Service will be uninterrupted, error-free, or that AI outputs will be accurate or fit for any particular purpose.

4. Your account

You must provide accurate information when creating your account and keep it up to date. You are responsible for maintaining the confidentiality of your credentials and for all activity that takes place under your account.

5. Acceptable use

You must not misuse the Service. In particular, you must not:

  • Use the Service for any unlawful, fraudulent, or harmful purpose, including spam;
  • Upload, generate, or distribute content that infringes intellectual property rights, privacy rights, or other rights of third parties;
  • Use the Service to create non-consensual sexual content, deepfakes intended to deceive, hate speech, harassment, content sexualizing minors, malware, or instructions for illegal acts;
  • Remove watermarks, logos, or other identifying marks from content you do not own or have permission to modify;
  • Attempt to bypass safety filters, jailbreak the AI models, probe, scan, or interfere with the security or integrity of the Service;
  • Reverse engineer, scrape, resell, or redistribute the Service, except as permitted by mandatory law.

6. AI outputs and your content

You are responsible for the videos, images, audio, text, and other content you upload ("Your Content") and for any prompts and instructions you provide. You confirm that you have all necessary rights, licenses, and consents to use Your Content with the Service and to have it processed by our AI providers.

AI outputs may be inaccurate, biased, or unsuitable for your intended use. You are responsible for reviewing outputs before relying on them and for verifying that any use of an output complies with applicable law and third-party rights. Outputs must not be used as a substitute for regulated professional advice (legal, financial, medical, etc.) without independent human oversight.

As between you and Westros, you retain ownership of Your Content and, subject to these Terms and applicable law, of the outputs you generate. You grant us a limited, worldwide, non-exclusive license to host, process, transmit, and modify Your Content and outputs solely to provide and improve the Service, including by sharing them with our subprocessors (e.g. AI model providers, hosting providers).

7. Rights-holder complaints and repeat infringers

If you believe content processed through the Service infringes your rights, contact us at support@cutwave.ai with details of the content, your rights in it, and your contact information. We will review and may remove or restrict content, refuse to process certain inputs or outputs, and suspend or terminate accounts of users who repeatedly infringe rights.

8. Content moderation

We may, in our discretion, remove or restrict content, refuse to process inputs or outputs, filter generations, and suspend accounts where we believe the Service is being misused or where required by law.

9. Intellectual property

The Service, including its software, models we develop, documentation, design, and branding, is owned by Westros or our licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service within the plan you have purchased.

10. Payments, subscriptions and refunds

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, tax, cancellation and refund mechanics are governed by Paddle's Checkout Buyer Terms.

See our Refund Policy for our money-back guarantee. Subscription plans renew automatically until cancelled. Upgrades and downgrades take effect immediately and are pro-rated by Paddle.

11. Suspension and termination

We may suspend or terminate your access to the Service for material breach of these Terms, non-payment, security or fraud risk, or repeated or serious violations of our acceptable use rules. You may stop using the Service and cancel your subscription at any time via paddle.net or by contacting support. On termination, your right to use the Service ends; we may delete Your Content after a reasonable export window.

12. Disclaimers and liability

To the fullest extent permitted by law, the Service is provided "as is" and "as available", and we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We are not liable for indirect, incidental, special, or consequential damages, or for lost profits, revenue, data, or goodwill. Our aggregate liability for any claim relating to the Service is capped at the fees you paid us in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability for fraud, death, personal injury, or anything else that cannot be limited by law.

13. Indemnity

You will indemnify and hold Westros harmless from claims arising out of Your Content, your prompts, your use of outputs, your violation of these Terms, or your violation of third-party rights.

14. Changes

We may update these Terms from time to time. Material changes will be communicated by email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of Sweden. Disputes will be resolved by the courts of Västmanland County, Sweden, unless mandatory consumer protection law in your country of residence provides otherwise.

16. Contact

Westros Digital Retail AB, Slakterigatan 10, 721 32 Västerås, Sweden. Email: support@cutwave.ai.